Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of Theama, the operational intelligence dashboard operated by CloudKnots Ltd ("CloudKnots", "we", "us"), available at dashboard.cloudknots.com and through our mobile applications (collectively, the "Service"). By creating an account, starting a trial, or otherwise using the Service, you agree to be bound by these Terms.

2. The Service

Theama aggregates high-level metrics from third-party business software you choose to connect (such as CRM, marketing, accounting, analytics, and security tools) and presents them in a single dashboard, along with optional AI-generated insights. The Service is provided on a subscription basis with the tiers and features described on our pricing page.

3. Accounts and Eligibility

• You must provide accurate registration information and keep your credentials secure.
• You are responsible for all activity that occurs under your account, including team members you invite.
• You must be at least 18 years old and authorized to act on behalf of the business you register.

4. Third-Party Integrations

The Service lets you connect third-party accounts (for example HubSpot, Mailchimp, FreshBooks, Google Analytics, QuickBooks, Stripe, AWS, and security providers) via OAuth or API credentials. By connecting an account you authorize us to access and retrieve data from that service on your behalf, solely to provide the dashboard features you request. Your use of each third-party service remains subject to that provider's own terms. You may disconnect an integration at any time from your settings.

5. Trials, Subscriptions and Billing

• Free trials run for the stated period (currently 30 days) without requiring a credit card. One trial per customer.
• Paid subscriptions are billed in advance via our payment processor, Stripe, and renew automatically until cancelled.
• You may cancel at any time from your subscription settings; access continues to the end of the paid period. Fees already paid are non-refundable except where required by law.
• We may change pricing with reasonable advance notice; changes apply from your next billing cycle.

6. Acceptable Use

You agree not to:

• use the Service unlawfully or to infringe the rights of others;
• attempt to gain unauthorized access to the Service, other accounts, or connected systems;
• resell, scrape, reverse engineer, or interfere with the operation of the Service;
• upload malicious code or use the Service to transmit spam.

7. Your Data

You retain all rights to the business data retrieved from your connected integrations ("Customer Data"). You grant us a limited license to process Customer Data solely to operate and improve the Service for you. Our collection and use of personal data is described in our Privacy Policy.

8. AI-Generated Content

AI insights are generated automatically from your connected data and are provided for informational purposes only. They do not constitute financial, legal, or professional advice, and you should verify any insight before acting on it.

9. Availability and Support

We aim for high availability but the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. Third-party outages, API changes, or maintenance may temporarily affect data freshness or availability.

10. Limitation of Liability

To the maximum extent permitted by law, CloudKnots Ltd will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data. Our aggregate liability for any claim relating to the Service is limited to the amounts you paid us in the twelve months before the claim arose.

11. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access for breach of these Terms with notice where practicable. On termination we will delete or de-identify your Customer Data within a reasonable period, except where retention is required by law.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified by email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance.

13. Contact

Questions about these Terms: admin@cloudknots.com — CloudKnots Ltd.